Terms

Terms of service

The agreement between you and us when you use Spoolyard. Plain English, and nothing here takes away rights the law gives you.

Who we are

Spoolyard is provided by C & J Precision, ABN 61 667 096 751, Chisholm, NSW, Australia (“we”, “us”). Contact us at spoolyard@outlook.com. By creating an account or using Spoolyard (the website and the Spoolyard Scanner phone app) you agree to these terms and to our privacy policy.

The service

Spoolyard is an inventory tracker for 3D-printing filament: it records your spools, shows what is left, and lets you scan new spools with your phone. We work to keep it available and accurate, but it is a hobby and small-business tool, so keep your own records of anything you can't afford to lose. You can export your data at any time.

Your account

• Give us a real email address and keep your password to yourself. You're responsible for what happens under your account.
• Use Spoolyard lawfully, don't try to break, overload or get around its limits, and don't use it to store anything you have no right to store.
• We may suspend or close an account that breaks these terms or abuses the service. If we close it without good reason, we'll refund what you paid for the period you can't use.

Plans, trial and payment

• All prices are in Australian dollars (AUD). We are not currently registered for GST, so no GST is charged.
• Free trial: new accounts get 30 days free on Basic. A card is required to start it. If you don't cancel before the trial ends, your card is charged the monthly price and then every month after. You can cancel any time during the trial and pay nothing. To keep trials fair, each email address and each card can only be given a limited number of trials.
• Automatic renewal: paid plans renew monthly until you cancel. Payments are handled by Stripe; we never see your card number.
• Cancelling: open Settings in the app and use the billing button, which opens Stripe's billing portal, or email spoolyard@outlook.com and we'll do it for you. You keep full access until the end of the period you've paid for.
• Changing plan: you can switch between plans in the same place. Stripe adjusts the charge for the time left.
• Price changes: we'll email you at least 30 days before a price rise takes effect on your account. If you don't want the new price, cancel before it starts and you won't pay it.
• Failed payments: if a payment fails, you keep paid features for 7 days while it's retried. After that the account becomes read-only until payment is fixed.

Refunds and your consumer rights

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For a major failure with the service, you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion.

On top of that, and to be clear about how we handle money:

• If you cancel during the free trial you are not charged.
• If we charge you by mistake, charge you twice, or charge you after you cancelled, we'll refund it in full.
• Otherwise, when you cancel you keep access until the end of the period already paid, and we don't give part refunds for time not used unless the law entitles you to one. Nothing in this section limits your rights under the Australian Consumer Law.
• To ask for a refund, email spoolyard@outlook.com with the email address on your account. Approved refunds go back to the original card through Stripe and usually appear within 5 to 10 business days.

When your subscription ends

If a subscription ends or is cancelled, your account becomes read-only: you can still view and export everything, but can't add or change records. We don't delete your data because a subscription ended. Subscribing again restores full access to the same records. You can delete your account and all your data yourself at any time in Settings.

Your data

Your records are yours. We only use them to run the service for you, as described in the privacy policy. You give us permission to store and process them for that purpose, and that permission ends when you delete them.

The Spoolyard Scanner app

The phone app is downloaded from this website, not an app store. It can check for and install its own updates, which you confirm on your phone each time. You're responsible for the phone you connect: if it is lost, revoke it under Settings. The app may not work on all phones or with all NFC tags and barcodes.

Limits on our responsibility

To the extent the law allows, we are not liable for indirect or consequential loss (such as lost profit or a wrong purchase decision made from your stock counts). Where the law lets us limit our liability for a breach of a guarantee that can't be excluded, we limit it to supplying the service again or paying the cost of having it supplied again. This does not limit any liability that can't legally be limited, and doesn't affect your rights above.

Changes to these terms

We may update these terms. For a change that matters we'll email you at least 30 days ahead, and if you don't accept it you can cancel and export your data before it starts. Last updated 27 September 2026.

Law and disputes

These terms are governed by the laws of New South Wales, Australia. If something goes wrong, email spoolyard@outlook.com first, because most problems are quickly sorted. You can also contact your state consumer protection agency or the ACCC.