Support

Help and contact

Questions, problems, refunds, or a privacy request: email us and a person will reply.

We aim to reply within 2 business days (Australian Eastern time). Please write from the email address on your account and, for a problem, tell us what you were doing and what you saw.

Quick answers

How do I cancel?
Open Settings in the app and use the billing button. It opens Stripe's billing portal, where you can cancel or switch plan. You keep access until the end of the period you paid for. See the terms for refunds.

How do I connect my phone?
Install Spoolyard Scanner from the home page, open it, and sign in with your Spoolyard email and password. Or use Settings > Connect scanner in the app to get a pairing code. Each phone shows up under your devices, and you can disconnect any of them there.

The scanner app says an update is available.
Tap Update now. Your phone will ask you to confirm the install once. Your sign-in and data are kept.

I forgot my password.
Use “Forgot password?” on the sign-in page and we'll email a reset link, which works for one hour.

I didn't get the confirmation email.
Check your spam folder, then request it again from the sign-in page. If it still doesn't arrive, email us.

How do I get my data out, or delete it?
Settings has export tools and a delete-account button. Deleting removes your account and all your records. See the privacy policy.

Is my data kept if I stop paying?
Yes. The account turns read-only, your data stays, and you can view and export it. Subscribing again turns editing back on.

Business details

Spoolyard is operated by C & J Precision, ABN 61 667 096 751, Chisholm, NSW, Australia.